NDCU Cyber Security & Fraud Resource Hub
Make sure you feel confident at home, work and on the go with our cyber security best practices.
Make sure you feel confident at home, work and on the go with our cyber security best practices.
At Nelson & District Credit Union, we have robust security systems in place to protect your financial data. But, to reinforce that security, it’s also important that you stay vigilant and protect your personal information wherever you go.
2-Step Verification (2SV) sends you a verification code by email, text, or automated voice call to confirm your identity as you log into online banking.
Why use 2SV?
Add 2SV for extra verification of higher value transactions, like big payments.
Add devices to a trusted list, so they don’t prompt 2SV as often.
Change your Personal Access Code online with 2SV for identity verification.
Alerts notify you by text or email about key activity in your account, so you can verify it and take action if needed.
Notifies you when a new payee has been added to your account.
Notifies you when your PAC has been changed.
Notifies you when an online login has occurred.
Notifies you when an Interac e-Transfer contact has been added.
Notifies you when your online banking has been locked after the maximum failed attempts to login.
Notifies you when your online banking has been locked after the maximum failed attempts to verify your identity.
Wi-Fi hotspots are great for browsing the web. But make sure you don’t use them for online shopping or banking. Public Wi-Fi rarely has the security and encryption in place to protect your data properly, which means you can’t be sure who might see your activity online.
So it’s best to do your digital banking using your own secure home network or, if you’re on the go, use your cellular data plan.
It’s essential not to reuse passwords for important accounts, like your digital banking. This ensures that, if a password for another website is discovered, your financial information still remains secure.
We also recommend that you avoid using personal information like birthdates and loved ones’ names or common words (e.g. password) and strings of numbers (e.g. 12345) in your NDCU Personal Access Code (PAC).
At NDCU, to ensure its strength, we require all PACs to:
And you cannot repeat a PAC you’ve used in the past.
Fraudsters are constantly finding ways to try and access systems. Providers combat this by releasing regular security patches to address any new vulnerabilities or cyber security risks.
As a result, it’s important to keep your browsers, devices, and anti-virus software up to date. So these new features immediately start protecting your systems.
You wouldn’t tell a burglar the passcode to your alarm system. Sharing too many personal details on social media can be the same thing since fraudsters can use the information.
Some key details to avoid sharing include:
These details may seem harmless, but they’re also often used to verify your identity by various institutions.
Get more tips and advice on everything from securing your banking to protecting your personal information online.
Legitimate sources rarely make mistakes with their content. If a website, email, or text is poorly written, it’s a clear warning sign to be cautious of a fraud attempt.
Don’t respond too fast when you see a sudden great deal or threatening alert. Fraudsters use psychological tricks like these to make us act before thinking.
You get a notification or message from a company you know but haven’t used recently. Be wary, as fraudsters will often try to impersonate organizations you trust.
A fraudster’s aim is often to get you to click a link and share personal details. So make sure you always check that any links you receive match where they claim to be from.
Learn our six key tips for protecting yourself against spoofing, smishing and phishing scams.
A federal government resource, sharing simple steps you can take to protect yourself online.
A guide from the Canadian Bankers Association to help you spot and avoid cyber threats.
A breakdown of common digital scams to watch out for by the Competition Bureau of Canada.